Exchange Policy
- At Nashrah Scents, your satisfaction is our priority. Every scent tells a story, and we want to ensure you find the perfect fragrance that resonates with you. We offer a smooth and hassle-free exchange process.
Exchange Eligibility:
Timeframe: You can request an exchange within 14 days of receiving your delivery.
Product Condition: The fragrance must be mostly unused, with at least 90% remaining in the bottle. - Packaging: The bottle and outer packaging must be in their original condition.
Exchange Process:
- Initiate Request: Contact our official support team on WhatsApp at +92 314 1208007 with your Order ID and reason for exchange.
- Review & Guidance: Our team will review your request and guide you on sending the product back to our dispatch office.
- Processing Time: Once received and inspected, your replacement order will be dispatched within 5–7 working days.
Delivery Charges:
- Standard Exchange: Customers are responsible for the return and re-shipping delivery charges (Rs. 250).
- Damaged or Incorrect Item: If you receive a damaged, leaked, or wrong product, Nashrah Scents will cover 100% of the delivery charges for the replacement.
Important Exceptions:
- Tester / Discovery Sets: Testers and sample discovery boxes are non-refundable and non-exchangeable.
- Sale & Promotional Items: Products bought during clearance or major promotional sales are not eligible for exchange.