Refund Policy

At Nashrah Scents, every fragrance is crafted with care to ensure your complete satisfaction. However, we understand that sometimes things may not go as expected. Our Refund & Exchange Policy is designed to be simple, transparent, and customer-friendly.

Return & Exchange Window

  • You can request a return or exchange within 10 days of receiving your order.

  • Requests made after this period will unfortunately not be eligible.

Product Condition

  • To qualify, the product must be unused or only lightly tested, with at least 85–90% of the fragrance still intact.

  • Items must be returned in their original packaging to maintain product integrity.

Refunds

  • Approved refunds will be processed within 5 working days via your original payment method (Bank Transfer, Easypaisa, JazzCash).

  • Please note: original delivery charges are non-refundable.

Exchanges

  • Exchanges are available for fragrance items of equal or higher value.

  • Customers are responsible for the cost of return shipping, except in cases of damaged or incorrectly delivered products.

Damaged, Leaking, or Wrong Items

  • If your order arrives damaged, leaking, or incorrect, we will take full responsibility.

  • In such cases, Nashrah Scents covers all return/exchange shipping costs.

How to Initiate a Return or Exchange

  1. Contact us within the eligible time frame:

     Nashrahscents@gmail.com

      +92 3272397993, +923141208007  (WHATSAPP ONLY)

  2. Provide your order number, details of the issue, and clear product photos.

  3. Our support team will guide you through the process.

 Important Notes

  • Returns sent without prior approval will not be accepted.

  • Sale, discounted, or promotional items are non-returnable & non-refundable.

  • Nashrah Scents reserves the right to decline a return/exchange if the product doesn’t meet the above conditions.

 Our mission is simple: to ensure that with Nashrah Scents, every scent truly tells a story you’ll love.